Northwest Elderly Tech Support

Device Setup & Basics

• Smartphone/tablet setup and personalization — Activate new phones, transfer contacts/photos, adjust font size/volume, set up accessibility features (larger text, voice commands), install essential apps.
• Computer or laptop setup — Initial configuration, email accounts, browser favorites, antivirus installation, and organizing files/folders simply.
• Printer, scanner, or smart TV setup — Wireless printing, scanning documents, connecting to Wi-Fi, and streaming setup (Netflix, YouTube, etc.).
• Smart home device installation — Smart lights, thermostats, doorbells (e.g., Ring), voice assistants (Alexa/Google), with simple routines for daily use.

Training & Ongoing Support

• One-on-one tech lessons — Patient, step-by-step training on basics: sending emails/texts, video calls (Zoom/FaceTime), social media (Facebook for grandkids), online shopping, or using health portals/apps.
• Remote tech support — Screen-sharing sessions for troubleshooting issues like frozen screens, lost passwords, or app problems (via tools like TeamViewer).
• Group workshops or classes — In senior centers, homes, or virtually on topics like “Safe Internet Use” or “Photos & Videos with Grandkids.”
• Monthly maintenance visits/subscriptions — Regular check-ups for updates, cleaning junk files, backup setup, and quick fixes.

Connectivity & Home Tech

• Wi-Fi and internet setup/troubleshooting — Router configuration, extending coverage, solving weak signal issues.
• Video calling and family connection setup — Helping set up and practice calls to reduce isolation.
• Streaming and entertainment — Setting up TV streaming, music services, or e-readers with large fonts/audiobooks.

Security & Safety

• Scam protection and cybersecurity basics — Education on spotting phishing emails/texts, setting up strong but memorable passwords, enabling 2-factor authentication, and reviewing suspicious messages.
• Fraud monitoring — Optional add-on: reviewing emails/texts for red flags (some services like Quincy do this).
• Data backup and recovery — Setting up automatic cloud backups (photos, documents) and helping retrieve lost files.

Specialized/Advanced Services

• Photo digitization and organization — Scanning old photos, transferring from old cameras, creating digital albums or slideshows.
• Medical/tech health device support — Pairing wearables (Fitbit, blood pressure monitors), setting up telehealth apps/video visits, or medication reminder apps.
• Accessibility upgrades — Recommending/adjusting devices for vision/hearing/mobility needs (e.g., voice-to-text, hearing aid Bluetooth pairing).
• Device purchasing assistance — Helping choose senior-friendly tech (simpler phones, large-screen tablets) and comparing options.